This Privacy Policy explains how m99my collects, uses, stores, and protects the personal data of players and visitors to the m99my platform. By using m99my, you consent to the practices described in this policy.
All data you submit to m99my — including login credentials, KYC documents, and payment information — is transmitted over SSL/TLS encrypted connections. Data in transit is never readable in plain text.
You have the right to access, correct, and request deletion of your personal data held by m99my, subject to our legal and regulatory obligations. Submit a data request to our support team at any time.
m99my does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data is shared only with service providers who assist in delivering the m99my platform under strict contractual controls.
Personal data is stored on secured servers with access restricted to authorised personnel only. m99my applies industry-standard access controls, audit logging, and periodic security assessments to protect stored data.
m99my uses cookies solely for operational platform functions — maintaining your session, storing preferences, and gathering anonymised analytics. We do not deploy third-party advertising trackers or behavioural profiling cookies.
m99my retains personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable regulatory and anti-money laundering laws. Account data is typically retained for 5 years following account closure.
m99my ("m99my", "we", "us", "our") is committed to protecting the privacy and personal data of all players, visitors, and users of the m99my platform accessible at m99my.win ("the Platform"). This Privacy Policy ("Policy") sets out in clear terms how m99my collects, processes, stores, shares, and protects personal data in connection with your use of the Platform.
This Policy applies to all personal data processed by m99my in connection with account registration and verification, the use of gaming and betting services, payment processing, customer support interactions, and your general browsing of the m99my website. By registering an account with m99my or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.
This Policy should be read in conjunction with the m99my Terms & Conditions and the Responsible Gaming Policy.
For the purposes of applicable data protection legislation, m99my is the data controller in respect of the personal data it processes about you. As data controller, m99my determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable law.
Where m99my engages third-party service providers to process personal data on its behalf, those providers act as data processors and are bound by contractual data processing agreements that require them to process personal data only in accordance with m99my's documented instructions and applicable data protection requirements.
If you have any questions about how m99my processes your personal data, or if you wish to exercise any of your rights as a data subject, please contact us using the details set out in Section 14 of this Policy.
m99my collects and processes the following categories of personal data in connection with your use of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national identity card number, passport number | Account registration, KYC identity verification, age verification |
| Contact Data | Email address, mobile phone number, residential address | Account communication, customer support, regulatory correspondence |
| Financial Data | Payment method details (e-wallet IDs, bank account numbers), deposit and withdrawal history, transaction records | Payment processing, AML compliance, fraud prevention |
| KYC Documents | Copies of government-issued photo ID, utility bills or bank statements as proof of address | Identity verification, regulatory compliance |
| Gaming Data | Betting and gaming history, stakes, winnings, game preferences, session duration, responsible gaming tool usage | Service delivery, regulatory reporting, responsible gaming monitoring |
| Technical Data | IP address, browser type, operating system, device identifiers, session timestamps | Platform security, fraud detection, service improvement |
| Communications Data | Records of live chat, email, and support ticket interactions | Customer support, quality assurance, dispute resolution |
m99my does not collect special categories of sensitive personal data (such as health data, biometric data, racial or ethnic origin, or political opinions) except where strictly required for responsible gaming or regulatory compliance purposes, and only with your explicit consent where required by law.
m99my collects personal data through the following channels:
Data you submit through account registration, KYC document upload, payment forms, customer support communications, or any other direct interaction with the m99my platform or support team.
Technical data collected automatically when you visit or interact with the m99my platform, including via cookies, web beacons, log files, and similar technologies. This data is collected regardless of whether you are a registered member or a general visitor.
In connection with KYC and AML compliance obligations, m99my may receive or verify data about you from identity verification service providers, credit reference agencies, and fraud prevention databases. Where legally required, m99my may also receive data from law enforcement or regulatory authorities.
m99my processes your personal data for the following purposes, each supported by a lawful basis under applicable data protection law:
m99my does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. Personal data is shared only in the following circumstances:
In all cases of data sharing, m99my takes reasonable steps to ensure that recipient parties handle your data in a manner consistent with this Policy and applicable data protection law.
m99my uses cookies and similar technologies on the Platform for the following purposes:
m99my does not deploy third-party advertising, behavioural profiling, or cross-site tracking cookies. You may manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. Continued use of the Platform constitutes acceptance of the use of necessary cookies.
m99my retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.
m99my implements appropriate technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
Notwithstanding these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your m99my account credentials. If you suspect that your account security has been compromised, please contact m99my support immediately.
Subject to applicable data protection law and certain regulatory exceptions (including AML and gaming regulatory retention obligations), you have the following rights in respect of your personal data held by m99my:
To exercise any of these rights, please contact m99my support. m99my will respond to data subject requests within 30 days of receipt, subject to verification of your identity.
m99my may transfer personal data to service providers or technology platforms located outside Malaysia. Where such transfers occur, m99my takes appropriate steps to ensure that the receiving parties provide an adequate level of data protection, including through the use of standard contractual clauses, data processing agreements, or other legally recognised transfer mechanisms.
By using the m99my platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Malaysia for the purposes described in this Policy.
The m99my platform is strictly restricted to adults aged 21 and above. m99my does not knowingly collect personal data from persons under the age of 21. Age verification is conducted as part of the KYC process, and m99my reserves the right to request age-confirming documentation at any time.
If m99my becomes aware that it has collected personal data from a person under 21 without appropriate parental or guardian consent, m99my will take immediate steps to delete that data and close the relevant account. If you believe that a person under the age of 21 has registered an m99my account, please contact support immediately.
m99my reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, m99my will notify registered players by email or via a prominent in-platform notification. The date of the most recent update is displayed at the bottom of this page. Your continued use of the m99my platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
m99my recommends that you review this Policy periodically to stay informed of how your personal data is being processed.
For any questions, concerns, or data subject requests relating to this Privacy Policy or m99my's personal data processing practices, please contact:
m99my will acknowledge data-related requests within 5 business days and aims to fully resolve them within 30 days. If you are not satisfied with m99my's response to a data protection concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
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